Ignite what's possible

Partner, EU Region



JOB DESCRIPTION

Position Details

Job Title: Partner, EU Region

Reports To: Chief Delivery Officer

Level: Partner / Senior Executive

Region: Remote

Travel: International travel required



Position Summary

The Partner, EU Region is a senior leadership role responsible for establishing, growing, and leading the company’s healthcare IT consulting business across the European Union.

This is a remote role with international travel required. Reporting to the Chief Delivery Officer, the Partner will provide strategic, commercial, client, and operational leadership for the EU region while working closely with the company’s global delivery, revenue, technology, and corporate leadership teams.

The Partner will be responsible for developing the EU market, building strategic healthcare relationships, expanding the company’s regional client base, developing delivery capabilities, and creating a high-performing European organization.

The ideal candidate will bring significant healthcare IT experience, strong executive relationships, and previous experience working in the UK and EU EHR markets, along with demonstrated expertise with major EHR platforms, including MEDITECH and/or Epic.

In addition to regional responsibilities, the Partner will provide global practice leadership for MEDITECH services, helping establish and scale the company’s MEDITECH capabilities, talent, offerings, methodologies, and delivery model across international markets.



Key Responsibilities

1.EU Regional Leadership

• Develop and execute the company’s strategy for growth across the European Union.

• Identify priority countries, healthcare organizations, market segments, and strategic accounts.

• Establish and expand the company’s presence and reputation within the European healthcare IT market.

• Apply knowledge of the UK and EU EHR markets to identify market opportunities, client needs, competitive dynamics, and regulatory considerations.

• Build relationships with healthcare CEOs, CIOs, CMIOs, clinical leaders, technology executives, and other senior stakeholders.

• Develop regional revenue, profitability, pipeline, client growth, and market-development objectives.

• Serve as executive sponsor for strategic EU clients and engagements.

• Represent the company at European healthcare, technology, and industry events.

• Identify opportunities for strategic partnerships, alliances, and potential acquisitions.

• Develop the organizational capabilities, talent, and operating model required to scale the EU business.



2.Client and Business Development

• Develop trusted-advisor relationships with senior healthcare executives across the UK and EU.

• Identify and pursue new business opportunities across the EU.

• Partner with the Chief Revenue & Growth Officer and commercial organization on strategic pursuits.

• Lead or participate in major RFPs, proposals, presentations, negotiations, and client discussions.

• Develop strategic account plans for priority European clients.

• Expand existing client relationships through consulting, implementation, advisory, staffing, analytics, and managed services.

• Identify opportunities to introduce the company’s broader portfolio into European accounts.

• Maintain accountability for the quality and progression of the regional business pipeline.

• Leverage previous experience and relationships in the UK and EU EHR markets to accelerate market entry, client development, and revenue growth.



3.Global MEDITECH Practice Leadership

As part of the role’s global practice responsibilities, the Partner will work collaboratively with the Partner EHR:

• Provide strategic leadership for the company’s global MEDITECH practice.

• Develop and execute a global MEDITECH growth and service strategy.

• Expand MEDITECH consulting, implementation, optimization, advisory, staffing, and managed-services offerings.

• Develop standardized MEDITECH methodologies, accelerators, tools, and intellectual property.

• Establish a scalable global MEDITECH delivery model.

• Build and maintain a high-quality global MEDITECH talent pool.

• Identify emerging MEDITECH market opportunities and translate them into new services and revenue opportunities.

• Develop strategic relationships with MEDITECH and other relevant technology and healthcare partners.

• Serve as an executive-level subject matter leader for MEDITECH opportunities and strategic client engagements.

• Collaborate with global delivery and revenue leadership to expand MEDITECH services across North America, Europe, and other international markets.



4.EHR and Healthcare IT Expertise

The Partner will provide executive-level expertise across healthcare technology and EHR transformation, with particular value placed on experience with MEDITECH and Epic and a strong understanding of the UK and EU EHR landscape.

Relevant experience may include:

• Previous leadership, consulting, implementation, or commercial experience in the UK EHR market.

• Previous leadership, consulting, implementation, or commercial experience in EU EHR markets.

• MEDITECH Expanse.

• MEDITECH implementation and optimization.

• Epic implementations and optimization.

• Epic ecosystem and healthcare IT transformation.

• EHR strategy and transformation.

• Clinical and financial systems.

• Interoperability and integration.

• Healthcare data and analytics.

• Digital health transformation.

• EHR managed services.

• Application support and optimization.

• Workforce and staffing models for EHR programs.

• Understanding of regional healthcare systems, procurement environments, and EHR adoption trends.

The candidate does not need to be equally experienced in both Epic and MEDITECH. However, demonstrated expertise in one platform, combined with a strong understanding of the broader EHR ecosystem and previous experience in the UK and EU EHR markets, is highly desirable.



5.Delivery and Operational Leadership

• Partner with the Chief Delivery Officer to ensure successful execution of EU and global MEDITECH engagements.

• Maintain strong standards for delivery quality, client satisfaction, utilization, and profitability.

• Provide executive oversight of strategic or complex engagements.

• Establish scalable delivery practices appropriate for the European market.

• Ensure appropriate resources, capabilities, and leadership are available to support client commitments.

• Identify and address delivery risks and escalated client issues.

• Promote consistent delivery methodologies and quality standards across geographies.



6.Talent and Organizational Development

• Build and lead a high-performing EU leadership and consulting organization.

• Recruit and retain senior healthcare IT and EHR professionals.

• Develop a sustainable European talent pipeline.

• Partner with Talent Acquisition and People & Culture on workforce planning.

• Develop career paths and leadership capabilities for EU employees.

• Build and maintain a global MEDITECH talent strategy.

• Identify and develop future leaders within the regional business and MEDITECH practice.

• Foster collaboration between European and North American teams.



7.Strategic Partnerships and Market Development

• Establish strategic relationships with healthcare technology companies, EHR vendors, implementation partners, and industry organizations.

• Develop opportunities for joint solutions, co-selling, alliances, and referrals.

• Build the company’s visibility within the European healthcare IT community.

• Monitor healthcare IT and EHR market trends across the UK and EU and identify opportunities for new services.

• Represent the company as a senior thought leader within the healthcare technology industry.

Financial and Business Accountability

The Partner will work with the Chief Delivery Officer and executive leadership to establish and achieve objectives for:

• EU regional revenue.

• Gross margin.

• EBITDA contribution.

• New-client acquisition.

• Existing-client expansion.

• Sales pipeline.

• Client retention.

• Utilization.

• Delivery quality.

• Employee retention.

• Strategic partnerships.

• Global MEDITECH practice growth.

The specific P&L authority and financial targets will be established annually based on the company’s strategic plan.



Qualifications

Required Experience

• 12+ years of progressive experience in healthcare IT, consulting, EHR, or healthcare technology.

• Previous experience working in the UK and EU EHR markets.

• Significant experience working with healthcare providers, health systems, or healthcare organizations.

• Demonstrated leadership experience in a consulting, professional services, technology, or healthcare IT organization.

• Demonstrated experience developing client relationships and generating business.

• Experience leading teams across multiple geographies.

• Strong executive presence and ability to engage C-suite healthcare leaders.

• Experience operating in European or international healthcare markets.

• Demonstrated expertise with MEDITECH, Epic, or another major EHR platform.

Preferred Experience

• MEDITECH Expanse implementation, optimization, or transformation experience.

• Epic implementation, optimization, or transformation experience.

• Experience with both MEDITECH and Epic is highly desirable. Other EHR experience in addition to MEDITECH and/or Epic will be considered.

• Existing relationships with healthcare organizations in the UK and EU.

• Experience developing healthcare IT consulting or professional services businesses.

• Experience with managed services, staffing, advisory, or implementation services.

• Experience developing strategic technology partnerships.

• Experience building a new geography or scaling an existing business.

• Experience in a high-growth or private-equity-backed professional services organization.



Leadership Competencies

The successful candidate will demonstrate:

• Commercial Leadership
  
  Ability to translate relationships, market knowledge, and client needs into profitable growth.
  
• Entrepreneurial Mindset
  
  Ability to build a business, establish a market presence, and create new opportunities.
  
• Executive Presence
  
  Credibility and confidence when engaging healthcare CEOs, CIOs, CMIOs, and other senior executives.
  
• Client Leadership
  
  Ability to establish long-term trusted-advisor relationships.
  
• Delivery Discipline
  
  Ability to balance growth with delivery quality, client satisfaction, utilization, and profitability.
  
• Practice Leadership
  
  Ability to develop scalable capabilities, methodologies, offerings, and talent.
  
• Global Perspective
  
  Ability to work effectively across geographies, cultures, and healthcare systems.
  
• Talent Leadership
  
  Ability to attract, develop, and retain high-performing healthcare IT professionals.
  
• Collaboration
  
  Ability to work effectively across Delivery, Revenue & Growth, Technology, Finance, People & Culture, and other corporate functions.
  

Job Summary:
The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

• Competitive salary with full benefits including: medical, dental, vision, HSA, 401k, PTO, and more.
• Occasional after-hours, weekend, and holiday work may be required in this role.

Roles and Responsibilities:

• Serves as a primary analyst on routine maintenance, build, support and configuration in Epic.
• This entails:
• Collecting, accurately documenting and resolving client trouble tickets and requests
• Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
  • Nova Note Review
  • Nova Note Build
  • Unit testing, application testing and integrated testing
  • Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT system
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

• Active Epic Certification
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 3 years of healthcare experience

Work Location and Travel Requirements:

• This position is 100% remote

Work from home requirements are:

• Ability to work independently and efficiently
• from a home office environment
• High-speed internet service
• Work in a distraction free workplace

Regional Vice President – Healthcare IT Sales

Position Summary

We are seeking an accomplished Regional Vice President of Healthcare IT Sales to drive growth across the healthcare market by developing executive-level relationships and positioning our organization as a trusted technology partner.

This senior sales leader will be responsible for identifying, developing, and closing opportunities across managed IT services, strategic technology solutions, and professional services, with a particular focus on the technology platforms and transformation initiatives that are central to modern healthcare organizations.

The Regional VP will engage healthcare executives around their most critical technology priorities—including Electronic Health Records (EHR), Enterprise Resource Planning (ERP), data and analytics, artificial intelligence (AI), cloud, cybersecurity, infrastructure, and digital transformation—and connect those needs to the organization's consulting, technology, and managed services capabilities.

The ideal candidate is a consultative, relationship-driven sales executive who can move comfortably between strategic business conversations with a CIO or CFO and detailed discussions around technology transformation, implementation, optimization, and ongoing support.

Healthcare Technology Solutions

The Regional VP will be expected to understand and sell solutions across several interconnected areas of the healthcare IT environment:

EHR & Clinical Technology

Develop relationships and opportunities surrounding the EHR ecosystem and clinical technology environment, including:

• EHR strategy, optimization, modernization, and support
  
• EHR implementations, upgrades, migrations, and integrations
  
• Clinical application support and managed services
  
• Interoperability and healthcare data exchange
  
• Interface development, integration, and application modernization
  
• EHR infrastructure, cloud, hosting, and operational support
  
• Workflow optimization and technology-enabled clinical transformation
  
• Advisory and professional services supporting major EHR initiatives
  

The Regional VP should be able to engage healthcare IT leaders around the operational and financial challenges associated with maintaining, optimizing, and transforming their EHR environments.

ERP & Enterprise Business Systems

Build opportunities around ERP and enterprise applications that support the financial, operational, workforce, and supply-chain functions of healthcare organizations, including:

• ERP strategy, implementation, modernization, and optimization
• Financial and accounting systems
• Supply chain and procurement
• Human capital management and workforce systems
• Application integration and modernization
• ERP managed services and application support
• Cloud transformation and enterprise application migration
• Professional services surrounding major ERP initiatives

The role requires the ability to connect ERP investments to broader organizational goals such as cost optimization, operational efficiency, workforce transformation, and financial performance.
Data, Analytics & AI
Develop and expand relationships around the rapidly growing need for healthcare data, analytics, and AI capabilities, including:

• Enterprise data strategy and modernization
• Data platforms, data integration, and data governance
• Business intelligence and advanced analytics
• Clinical, operational, and financial analytics
• Data engineering and cloud data platforms
• AI strategy, readiness, and implementation
• Generative AI and emerging healthcare AI use cases
• Predictive analytics and decision-support solutions
• Data governance, security, privacy, and responsible AI
• Managed data and analytics services
• Professional services supporting analytics and AI transformation

The Regional VP should be able to articulate how organizations can move from fragmented data and disconnected systems toward trusted, actionable intelligence and AI-enabled decision-making.
Key Responsibilities
Sales & Business Development

• Develop and execute a regional sales strategy focused on healthcare organizations and technology leaders.
• Build and maintain a strong pipeline of qualified opportunities across managed services, strategic solutions, and professional services.
• Identify new prospects, expand existing relationships, and develop strategic accounts.
• Lead complex, consultative sales engagements involving multiple executive and operational stakeholders.
• Develop and close opportunities spanning:
  • Managed IT Services
  • EHR and clinical application services
  • ERP and enterprise application services
  • Data, analytics, and AI solutions
  • Cloud and infrastructure transformation
  • Cybersecurity and technology modernization
  • Strategic IT consulting and professional services
• Own opportunities from initial discovery through proposal, negotiation, and contract execution.
• Consistently achieve or exceed regional bookings, revenue, margin, and pipeline targets.

Executive Relationship Development

• Establish trusted relationships with CIOs, CTOs, CISOs, CFOs, CMIOs, Chief Data Officers, Chief Digital Officers, and other healthcare executives.
• Understand the intersection between clinical, financial, operational, and technology priorities.
• Facilitate executive conversations around modernization, transformation, cost optimization, risk, data strategy, and AI adoption.
• Position the organization as a strategic advisor rather than simply a technology or staffing vendor.
• Develop long-term account strategies that create recurring revenue and expansion opportunities.

Strategic Solutions & Professional Services

• Lead discovery sessions to uncover strategic business and technology challenges.
• Collaborate with solution architects, consultants, engineers, data professionals, and delivery leaders to develop differentiated solutions.
• Translate complex EHR, ERP, data, analytics, AI, and infrastructure capabilities into compelling business outcomes.
• Develop executive-level proposals, presentations, business cases, and value propositions.
• Identify opportunities where consulting and professional services can lead to longer-term managed services relationships.
• Develop land-and-expand strategies that grow relationships across multiple technology domains.

Market Development

• Develop a strong understanding of the regional healthcare market, including health systems, hospitals, integrated delivery networks, physician organizations, and other healthcare providers.
• Track healthcare technology trends, including EHR modernization, ERP transformation, cloud adoption, data modernization, and AI.
• Build relationships with technology vendors, strategic partners, and healthcare industry organizations.
• Represent the company at healthcare conferences, executive forums, and industry events.
• Develop account-based strategies to penetrate priority healthcare organizations.

Qualifications

• 8+ years of progressive experience in healthcare IT, technology consulting, managed services, or enterprise technology sales.
• Proven success selling complex technology solutions to healthcare organizations.
• Demonstrated experience selling managed services, professional services, consulting, or strategic technology solutions.
• Strong understanding of healthcare technology environments, particularly EHR, ERP, data/analytics, AI, cloud, cybersecurity, and enterprise infrastructure.
• Established relationships with healthcare executive decision-makers.
• Experience managing complex, multi-stakeholder sales cycles with significant contract values.
• Demonstrated history of meeting or exceeding sales quotas and revenue targets.
• Exceptional executive presence, communication, presentation, negotiation, and relationship-building skills.
• Strong consultative selling and business-development capabilities.
• Ability to translate technology challenges into business and clinical outcomes.
• Willingness to travel throughout the assigned region as required.

What Makes This Role Different
This is not simply an IT services sales role. The Regional VP will help healthcare organizations connect their technology investments into a broader transformation strategy.
The opportunity spans the full healthcare technology landscape—from the infrastructure and managed services required to operate critical systems, to the EHR and ERP platforms that run the organization, and the data, analytics, and AI capabilities that can transform how healthcare is delivered and managed.
The successful candidate will be a trusted executive advisor who can identify these interconnected opportunities, bring the right technical and consulting resources to the conversation, and create long-term strategic relationships with healthcare organizations.
Success in This Role
Success will be measured by the ability to build executive-level trust, create a sustainable regional pipeline, win complex healthcare IT engagements, and grow long-term client relationships.
The ideal Regional VP is a strategic seller who understands that healthcare organizations are increasingly looking for partners who can help them operate, modernize, integrate, and transform their technology environments—not simply sell individual IT products or services.
Core Competencies

• Healthcare Executive Relationship Development
• Consultative & Complex Sales
• EHR & Clinical Technology
• ERP & Enterprise Applications
• Data, Analytics & AI
• Managed IT Services
• Strategic Consulting & Professional Services
• Digital & Technology Transformation
• Strategic Account Development
• Pipeline & Forecast Management
• Business Development
• Executive Presentation & Negotiation
• Cross-Functional Leadership
• Customer Value Creation

Level 1 Epic Clinical Agent
We are seeking a dependable and customer-focused Level 1 Epic Clinical Agent to provide frontline support for Epic customers during weekend daytime coverage. This role supports customers Friday through Monday between 7:00 AM and 7:00 PM CST and is ideal for someone who communicates clearly, works well in a call center environment, and can provide timely, professional assistance across multiple support channels.

Key Responsibilities

• Provide exceptional Level 1 call center support to Epic customers during assigned weekend coverage hours.
• Answer and manage incoming interactions, including phone calls, emails, and other support requests presented through the phone system.
• Document all customer interactions accurately and promptly in the customer’s ticketing system.
• Communicate professionally with customers while gathering the information needed to troubleshoot or route issues appropriately.
• Follow established processes and service expectations to ensure consistent, high-quality support.

Preferred Qualifications

• 1–2 years of experience in Epic, Information Technology, call center support, or a related customer support environment preferred.
• Associate degree or equivalent professional experience desired.
• Epic certification, Epic credentialed training, or other relevant Epic experience preferred.
• Strong customer service, communication, and documentation skills required.
• Ability to remain professional, organized, and responsive while handling multiple customer interactions.

Level 1 Epic Clinical Agent - Weekend Nights
We are seeking a dependable and customer-focused Level 1 Epic Clinical Agent to provide frontline support for Epic customers during weekend evenings coverage. This role supports customers Friday through Monday between 7:00 PM and 7:00 AM CST and is ideal for someone who communicates clearly, works well in a call center environment, and can provide timely, professional assistance across multiple support channels.
Key Responsibilities

• Provide exceptional Level 1 call center support to Epic customers during assigned weekend coverage hours.
• Answer and manage incoming interactions, including phone calls, emails, and other support requests presented through the phone system.
• Document all customer interactions accurately and promptly in the customer’s ticketing system.
• Communicate professionally with customers while gathering the information needed to troubleshoot or route issues appropriately.
• Follow established processes and service expectations to ensure consistent, high-quality support.

Preferred Qualifications

• 1–2 years of experience in Epic, Information Technology, call center support, or a related customer support environment preferred.
• Associate degree or equivalent professional experience desired.
• Epic certification, Epic credentialed training, or other relevant Epic experience preferred.
• Strong customer service, communication, and documentation skills required.
• Ability to remain professional, organized, and responsive while handling multiple customer interactions.

Position Summary

The Talent Acquisition Specialist is responsible for managing the full-cycle recruitment process to attract, evaluate, and hire high-quality talent that supports the Company's strategic business objectives. This position partners closely with hiring managers to understand workforce needs, develop effective recruitment strategies, identify qualified candidates, and facilitate an exceptional candidate experience throughout the hiring process. The Talent Acquisition Specialist exercises independent judgment in sourcing, evaluating, and recommending candidates while ensuring compliance with all applicable employment laws and Company policies.



Essential Duties and Responsibilities

• Manage full-cycle recruitment for exempt, non-exempt, consultant, and leadership positions.
  
• Partner with hiring managers to develop recruiting strategies, define position requirements, and establish hiring timelines.
  
• Create and post job advertisements across appropriate recruiting platforms.
  
• Source passive and active candidates through networking, social media, professional organizations, employee referrals, and other recruiting channels.
  
• Screen resumes and applications to identify qualified candidates.
  
• Conduct phone and virtual interviews to evaluate candidate qualifications, technical skills, cultural fit, and overall suitability for employment.
  
• Present qualified candidates to hiring managers with recommendations and supporting assessments.
  
• Coordinate interviews, candidate communications, and selection activities throughout the hiring process.
  
• Prepare and extend employment offers in accordance with Company guidelines.
  
• Negotiate compensation within established salary ranges and hiring parameters.
  
• Maintain accurate applicant tracking records and recruitment documentation.
  
• Assist with client and project placements.
  
• Ensure compliance with federal, state, and local employment laws, including EEO, OFCCP (if applicable), FCRA, and other hiring regulations.
  
• Develop and maintain talent pipelines for recurring and hard-to-fill positions.
  
• Monitor recruiting metrics, including time-to-fill, source effectiveness, candidate quality, and hiring manager satisfaction.
  
• Recommend process improvements to enhance recruiting effectiveness and candidate experience.
  
• Participate in employer branding initiatives, career fairs, networking events, and recruiting campaigns.
  
• Partner with Human Resources and Operations to facilitate a smooth onboarding process for new hires.
  
• Maintain confidentiality of candidate and Company information.
  
• Perform other duties as assigned.
  

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• Three (3) or more years of full-cycle recruiting experience.
• Experience recruiting professional, technical, healthcare IT, or consulting positions preferred.
• Experience using Applicant Tracking Systems (ATS) and recruiting technologies.
• Strong interviewing and candidate assessment skills.
• Working knowledge of employment laws and recruiting best practices.
• Excellent communication, organizational, and relationship-building skills.
• Ability to manage multiple searches simultaneously while meeting deadlines.
• Proficiency with Microsoft Office and HR technology platforms.

Knowledge, Skills, and Abilities

• Strong consultative and relationship management skills.
• Ability to influence hiring decisions through sound judgment and objective candidate evaluation.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize competing demands in a fast-paced environment.
• High degree of professionalism and discretion when handling confidential information.
• Ability to work independently while collaborating effectively across departments.

Working Conditions

• Primarily remote or office-based work environment.
• Extended periods of computer and telephone use.
• Occasional travel for recruiting events, client meetings, or company functions.

Exempt Status Rationale
This position qualifies as exempt under the administrative exemption because the primary duty is the performance of office and non-manual work directly related to the management or general business operations of the Company. The position regularly exercises discretion and independent judgment with respect to matters of significance, including developing recruiting strategies, evaluating candidate qualifications, advising hiring managers, making hiring recommendations, negotiating offers within established guidelines, and influencing workforce planning decisions.

Position Summary

Pivot Point Consulting is seeking a Recruiter, Healthcare IT to lead recruiting efforts focused on sourcing and placing healthcare information technology professionals in consulting and client engagements. This role is responsible for managing full-cycle recruiting activities, developing recruitment strategies, and supporting the organization’s growth by identifying and attracting qualified candidates in the healthcare IT market.



The Recruiter will collaborate with internal stakeholders and clients to understand workforce needs and deliver recruiting solutions that support business objectives. This position may also provide guidance to recruiting team members and contribute to the development of recruiting processes and best practices.



Key Responsibilities

The responsibilities listed below are representative of the role and are not intended to be all-inclusive. Additional duties may be assigned as needed.

• Manage full-cycle recruitment activities for healthcare IT roles, including sourcing, screening, interviewing, and candidate selection.
  
• Develop and implement recruitment strategies to attract qualified healthcare IT professionals.
  
• Partner with internal stakeholders and hiring managers to understand staffing requirements and develop recruitment plans aligned with business needs.
  
• Utilize a variety of sourcing methods including professional networks, job boards, referrals, industry associations, and social media platforms.
  
• Conduct candidate interviews to evaluate technical qualifications, experience, and alignment with position requirements.
  
• Review candidate resumes and credentials to determine qualifications for open roles.
  
• Coordinate interview scheduling and maintain consistent communication with candidates and stakeholders throughout the hiring process.
  
• Conduct reference checks and assist with background screening processes in accordance with company policies.
  
• Support offer preparation and candidate onboarding coordination.
  
• Maintain accurate candidate records and job data within the company’s applicant tracking system (ATS) and recruiting tools.
  
• Monitor healthcare IT market trends, recruiting best practices, and workforce insights to inform sourcing strategies.
  
• Provide guidance and support to recruiting team members as needed.
  
• Build and maintain professional relationships with candidates, clients, and industry partners.
  
• Collaborate with leadership on initiatives that support recruitment effectiveness and organizational growth.
  

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field, or equivalent professional experience.
• Minimum of five (5) years of experience in recruiting or talent acquisition, preferably supporting healthcare IT or technology roles.
• Demonstrated experience managing full-cycle recruiting processes.
• Experience using applicant tracking systems (ATS) and recruiting technologies.
• Strong communication and interpersonal skills with the ability to collaborate with internal and external stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Ability to handle confidential and sensitive information in accordance with company policies.

Preferred Qualifications

• Experience recruiting for healthcare IT roles such as Epic analysts, clinical applications specialists, or healthcare technology consultants.
• Experience in a consulting, staffing, or professional services environment.
• Professional certifications such as PHR, SHRM-CP, SPHR, or similar credentials.

Work Environment
This position may be performed in a remote, hybrid, or office environment depending on company policy and business needs. Occasional travel may be required to support client or internal meetings.

Physical Requirements
The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.

• Ability to work at a computer for extended periods of time
• Ability to communicate effectively through written and verbal communication

Equal Employment Opportunity Statement
Pivot Point Consulting is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin

Vice President, Marketing

Position Summary

Pivot Point Consulting is seeking a Vice President of Marketing to lead the company’s marketing function and shape its market presence as the organization enters its next stage of growth.
Reporting to the Chief Growth Officer, this individual will serve as Pivot Point’s senior marketing leader, responsible for strengthening the company’s brand and market position, increasing awareness among priority audiences, and advancing demand for its services.
The Vice President will establish marketing strategy, set priorities, guide investment, and align internal and external resources around the company’s growth objectives. This role will operate initially with a lean structure and will be responsible for determining how the function should evolve as the business grows.

Key Responsibilities

• Define and lead a marketing strategy aligned with Pivot Point’s business objectives and growth priorities.
• Own the Pivot Point brand, including corporate positioning, messaging, market differentiation, and consistency across the company’s external presence.
• Lead the company’s external communications, thought leadership, public relations, executive visibility, and industry-recognition strategy.
• Establish the company’s approach to demand and lead generation, including priority audiences, campaigns, channels, and investment.
• Partner with the Chief Growth Officer, sales leadership, and practice leaders to identify priority markets, offerings, audiences, and growth opportunities.
• Guide the development of market-facing content that communicates Pivot Point’s expertise, differentiation, and client impact.
• Oversee the company’s website, digital presence, marketing technology, and performance-measurement approach.
• Manage the marketing budget and determine the appropriate use of agencies, contractors, and other external partners.
• Establish marketing priorities, measures of success, and performance expectations.
• Advise executive leadership on market perception, competitive positioning, reputation, and emerging opportunities.
• Recommend the future structure, capabilities, and investment required to scale the marketing function.

Qualifications

• 10 or more years of progressive marketing experience, including senior responsibility for marketing strategy and leadership.
• Experience in consulting, professional services, healthcare, technology services, or another complex business-to-business environment.
• Healthcare industry experience strongly preferred.
• Demonstrated experience leading brand strategy, external communications, thought leadership, and demand generation.
• Strong business judgment and the ability to connect marketing priorities to company growth objectives.
• Ability to influence executives, sales leaders, business leaders, and subject-matter experts.
• Experience managing marketing budgets, agencies, external partners, and performance reporting.
• Ability to translate complex services and expertise into clear, differentiated market positioning.

Leadership Profile

The successful candidate will be a strategic and commercially minded marketing leader who can establish direction, make clear choices, and align stakeholders around a focused marketing agenda.
They will bring strong executive presence, sound judgment, and the ability to build credibility across the organization. They will be equally comfortable advising senior leaders, challenging assumptions, and determining where marketing investment will have the greatest business impact.

Position Summary

The Chief Information, Data & AI Officer (CIDAI) is a strategic executive leader responsible for shaping and executing the organization's technology, data, analytics, cybersecurity, and artificial intelligence vision. The CIDAI serves as a member of the Executive Leadership Team and partners closely with business leaders to drive growth, operational excellence, innovation, and market differentiation.
This role oversees internal technology operations while also leading the development and growth of the firm's Data & AI consulting practice, ensuring the organization remains at the forefront of healthcare technology, digital transformation, analytics modernization, and AI-enabled services.
The CIDAI will establish enterprise governance for technology, data, cybersecurity, and AI while enabling scalable, secure, and innovative solutions that improve client outcomes, employee productivity, and organizational performance.

Key Responsibilities

Executive Leadership

• Serve as a member of the Executive Leadership Team (ELT).
• Develop and execute the organization's technology, data, cybersecurity, and AI strategy.
• Advise the CEO and Board on emerging technologies, industry trends, risks, and opportunities.
• Align technology investments with organizational growth objectives and strategic priorities.
• Drive innovation and digital transformation initiatives across the organization.

Technology Strategy & Operations

• Lead enterprise technology strategy, architecture, and roadmap planning.
• Oversee internal IT operations, infrastructure, cloud platforms, collaboration tools, and business systems.
• Ensure technology solutions support scalability, efficiency, security, and business growth.
• Establish technology governance, standards, and operating models.
• Evaluate emerging healthcare technologies, platforms, and partnerships.

Data, Analytics & AI Leadership

• Define and execute the enterprise Data & AI strategy.
• Establish data governance, quality, stewardship, and management practices.
• Lead the development of advanced analytics, business intelligence, and AI-enabled solutions.
• Drive adoption of predictive analytics, machine learning, generative AI, automation, and intelligent workflows.
• Create reusable accelerators, methodologies, and intellectual property that support client engagements.
• Promote data literacy and AI fluency across the organization.

Cybersecurity, Privacy & Risk Management

• Oversee enterprise cybersecurity strategy and governance.
• Ensure compliance with healthcare regulatory requirements, including HIPAA, HITECH, and applicable privacy regulations.
• Direct information security, risk management, disaster recovery, and business continuity programs.
• Monitor security threats and implement proactive risk mitigation strategies.
• Collaborate with clients and internal stakeholders on cybersecurity initiatives and advisory services.

Client Growth & Market Leadership

• Partner with Sales, Marketing, and Service Line Leaders to develop technology and AI-driven growth strategies.
• Support business development activities, proposal development, and executive client presentations.
• Act as an executive sponsor for key client relationships and strategic engagements.
• Represent the organization as a thought leader through conferences, publications, webinars, and industry events.
• Identify new consulting offerings and market opportunities within AI, analytics, cybersecurity, digital health, and managed services.

Practice & Financial Management

• Develop annual operating plans, budgets, and investment strategies for Technology, Data & AI functions.
• Monitor practice profitability, utilization, delivery quality, and growth targets.
• Establish KPIs and performance metrics across technology and consulting service lines.
• Drive operational excellence through automation, standardization, and continuous improvement.

Talent Leadership

• Build, develop, and retain high-performing technology, data, analytics, cybersecurity, and AI teams.
• Foster a culture of innovation, collaboration, learning, and accountability.
• Establish career progression frameworks and professional development programs.
• Mentor senior leaders and emerging talent.

Key Performance Indicators (KPIs)

The CIDAI will be accountable for the following performance areas:

KPI Area

Measures of Success

Strategic Growth

Consulting practice revenue growth; AI and data services revenue; new client acquisition; strategic partnership development

Operational Excellence

Technology platform uptime; employee technology satisfaction; project delivery performance; operational efficiency gains

Data & AI

AI adoption rates; analytics platform utilization; data quality metrics; automation-driven productivity improvements

Security & Compliance

Security incident reduction; compliance audit outcomes; risk remediation completion rates; business continuity readiness scores

Talent

Employee engagement; leadership bench strength; retention of key talent; professional certification growth

Qualifications

Education

Required

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Data Science, Engineering, Healthcare Administration, or related field.

Preferred

• Master's degree, such as MBA, MHA, MIS, Computer Science, Data Science, or related discipline.

Experience

Required

• 15+ years of progressive leadership experience in healthcare technology, consulting, data, analytics, AI, or digital transformation.
• 10+ years leading multiple functional areas including IT, Data, Analytics, AI, Cybersecurity, or Digital Strategy.
• Demonstrated success leading enterprise-scale transformation initiatives.
• Experience managing large budgets and executive-level stakeholders.
• Experience within healthcare provider, payer, healthcare technology, or consulting environments.

Preferred

• Experience leading consulting practices or professional services organizations.
• Experience building AI-enabled products, services, or consulting offerings.
• Experience supporting healthcare systems, academic medical centers, and integrated delivery networks.

Leadership Competencies

Strategic Thinking

Executive Presence

Business Acumen

Client-Centric Leadership

Innovation & Transformation

Financial Management

Change Leadership

Data-Driven Decision Making

Talent Development

Cross-Functional Collaboration

What Success Looks Like in the First 12 Months

• Establish enterprise technology, data, cybersecurity, and AI roadmap.
• Expand Data & AI consulting revenue.
• Launch AI governance framework and responsible AI program.
• Improve operational efficiency through automation and AI-enabled workflows.
• Strengthen cybersecurity maturity and risk management.
• Develop market-leading healthcare AI and analytics offerings.
• Enhance organizational data literacy and AI adoption.
• Build a high-performing technology and innovation leadership team.

Executive Positioning

This role positions the CIDAI as a peer to the CFO, CGO, President Managed Services, and other ELT members, with responsibility for both internal technology leadership and external growth of the firm's Data, Analytics, Cybersecurity, and AI service offerings.

Job Title: Sales Administrator – Healthcare IT Consulting Services



Job Summary

We are seeking a detail-oriented Sales Administrator to join our Healthcare IT Consulting team. In this role, you will support our business development and sales teams by assisting with proposals, client coordination, tracking client contracts, and maintaining compliance data. You will act as an operational bridge between our clients and sales executives to ensure a seamless service delivery pipeline.

Core Responsibilities

• Proposal & RFP Support: Assist sales teams in gathering documentation, formatting proposals, and preparing responses for Healthcare system RFPs (Requests for Proposals).
  
• Contract & Compliance Management: Coordinate the signature process for Master Services Agreements (MSAs) and Business Associate Agreements (BAAs), ensuring strict adherence to healthcare privacy laws.
• CRM Management: Maintain accurate client and lead data within the CRM, tracking sales pipelines and consulting consultant availability.
• Client Coordination: Serve as a reliable point of contact for healthcare executives and IT directors regarding scheduling, onboarding, and administrative inquiries.

Requirements & Qualifications

• Preferred Education: Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience).
• Experience: 2+ years of experience in sales administration, operations, or project coordination, preferably within healthcare IT, software, or professional consulting.
• Industry Knowledge: Basic familiarity with healthcare IT concepts (e.g., EHR/EMR systems, HIPAA regulations, healthcare workflows) is highly preferred.
• Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot), Microsoft Office 365 (especially Excel), and collaborative tools (e.g., Teams, SharePoint).
• Skills: High attention to detail, strong data organization, and professional communication skills suitable for interacting with healthcare executives.

Location: Remote opportunities nationwide (some travel may be required based on client needs)



Join Our Epic Consultant Network

Pivot Point Consulting is continuously growing our network of experienced Epic consultants to support healthcare organizations across the country. As a leading healthcare IT consulting firm, we partner with hospitals and health systems on implementations, optimizations, upgrades, managed services, and strategic initiatives.

We're looking for talented Epic Analysts with expertise across a variety of Epic applications who are passionate about improving healthcare through technology. Whether you're actively seeking your next engagement or simply interested in future opportunities, we'd love to connect.

What You'll Do

• Analyze, design, configure, test, and support Epic applications based on client requirements.
  
• Collaborate with clinical, operational, and technical stakeholders to improve workflows and optimize system performance.
  
• Participate in Epic implementations, upgrades, enhancements, optimization projects, and ongoing support initiatives.
  
• Gather business requirements and translate them into effective Epic solutions.
  
• Develop and execute test plans, validate system functionality, and troubleshoot production issues.
  
• Create documentation, support end-user training, and assist with go-live activities when needed.
  
• Deliver high-quality consulting services while maintaining Epic best practices and client satisfaction.
  

What We're Looking For

• 5+ years of Epic implementation, optimization, or application support experience.
• Current Epic certification, accreditation, or proficiency in one or more Epic applications.
• Experience working in a healthcare organization or consulting environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and client-facing abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Bachelor's degree or equivalent experience preferred.

Epic Applications We Frequently Support
We are interested in consultants with experience in one or more of the following applications, including but not limited to:

• Ambulatory
• ASAP
• Beacon
• Cadence
• Cheers
• ClinDoc
• Cupid
• Grand Central
• Healthy Planet
• HIM
• MyChart
• OpTime
• Orders
• Prelude
• Radiant
• Resolute (Hospital Billing & Professional Billing)
• Rover
• Stork
• Tapestry
• Welcome
• Willow (Ambulatory & Inpatient)
• Wisdom
• Cogito
• Reporting & Analytics
• Bridges

Why Pivot Point Consulting?
At Pivot Point Consulting, we partner with healthcare organizations through their most pivotal moments by delivering Best in KLAS managed services, strategic advisory, and top-tier healthcare IT talent. We help our clients move faster, make informed decisions with confidence, and lead what's next.
As a four-time Best in KLAS Managed IT Services firm, we're committed to building lasting relationships with our consultants by providing meaningful project opportunities, transparent communication, and a dedicated recruiting team focused on your success.
Whether you're looking for your next consulting engagement or simply want to stay connected for future opportunities, we'd love to learn more about your background and expertise.
Apply today to join our growing network of Epic consultants and be among the first to hear about exciting opportunities with leading healthcare organizations across the country.

Pivot Point Consulting is growing our network of experienced healthcare data, analytics, and AI consultants to support hospitals and health systems across the country.

If you have expertise in Epic reporting, healthcare analytics, business intelligence, or AI and are looking for your next consulting opportunity, we'd love to connect.



Responsibilities

• Design and develop healthcare reporting, dashboards, and analytics solutions.
  
• Build and support Epic reporting using Clarity, Caboodle, Cogito, Reporting Workbench, Radar, and SlicerDicer.
  
• Develop and optimize complex SQL queries for reporting, analytics, and data validation.
  
• Partner with clinical, operational, financial, and executive stakeholders to deliver data-driven solutions.
  
• Support data governance, AI initiatives, automation, and digital transformation projects.
  
• Participate in Epic implementations, upgrades, optimizations, and analytics initiatives.
  

Qualifications

• 5+ years of healthcare analytics, reporting, business intelligence, and/or Epic data experience.
• Current Epic certification, accreditation, or proficiency in Cogito, Clarity, Caboodle, or another Epic reporting application is required.
• Advanced SQL skills highly preferred.
• Experience with Epic reporting tools including Cogito, Caboodle, Clarity, Reporting Workbench, Radar, or SlicerDicer.
• Experience with Power BI, Tableau, Microsoft Fabric, Azure, Snowflake, or Databricks is a plus.
• Experience with AI, predictive analytics, healthcare innovation, or automation initiatives is highly desirable.
• Strong analytical, communication, and client-facing consulting skills.

Areas of Expertise
We're interested in consultants with experience in:

• Epic Reporting (Cogito, Caboodle, Clarity, Reporting Workbench, Radar, SlicerDicer)
• Healthcare Analytics & Business Intelligence
• SQL Development
• Dashboard & Data Visualization (Power BI, Tableau)
• Data Engineering & Cloud Platforms
• AI, Machine Learning & Predictive Analytics

Why Pivot Point Consulting?
At Pivot Point Consulting, we partner with healthcare organizations through their most pivotal moments by delivering Best in KLAS managed services, strategic advisory, and top-tier healthcare IT talent. We help our clients move faster, make informed decisions with confidence, and lead what's next.
As a four-time Best in KLAS Managed IT Services firm, we're committed to building lasting relationships with our consultants by providing meaningful project opportunities, transparent communication, and a dedicated recruiting team focused on your success.
Whether you're actively seeking your next engagement or simply want to stay connected for future opportunities, we'd love to learn more about your background and expertise.
Apply today to join our consultant network and be among the first to hear about exciting healthcare data, analytics, and AI consulting opportunities with leading healthcare organizations across the country.

Job Summary: The EHR Manager – Tier 2 is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for day-to-day management of the Tier 2 Analysts. Serving as an HR manager, this role provides oversight to managed services clients and staff. The ideal candidate will have worked as an EHR analyst, is adaptive to constant change, has experience building teams, monitoring team performance, and customer concerns in a fast-paced and demanding environment.

• Competitive salary with full benefits including medical, dental, vision, 401k, PTO, and more
• Occasional after-hours, weekend, and holiday work may be required in this role.

Roles and Responsibilities:

• Interviews, hires, coaches, and provides training to employees to maintain high customer service.
• Evaluates employee performance with key metrics (SLA’s, customer feedback, ticket throughput, project milestones).
• Approves PTO and timesheets for payroll.
• Conducts effective resource planning to maximize the productivity of resources (people, technology etc.)
• Maintains and improves operations by assisting employees with best practices; conducting company lunch and learns; team meetings (including one on ones) with employees; identifying and resolving conflict; preparing and conducting action plans
• Ability to be 10% billable as a technical lead, project manager, or fill in analyst gaps as needed
• Maintains the on-call schedule, ensuring adequate coverage at all times
• Works with the team to oversee client projects and upgrades, including client check-in, meetings, and progress reports.
• Works with team leads to conducts quality audits of application analysts ticket work, ensuring established benchmarks are being exceeded and feedback is provided to analysts in monthly one on one sessions
• Builds strong relationships with clients, direct reports, and internal PPC team members.
• Leads select EHR projects, provides effective project management and drives successful outcomes including monthly progress reports
• Ability to assist the sales and delivery team with scoping future work, interviewing and providing statement of work documentation
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for leading, delivering great customer service and thriving in a fast-paced environment
• Demonstrate knowledge of management principals, healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in core application, additional certifications in ITIL, PMP, MBA are a plus
• Ability to lead difficult conversations, analyze data, present the data and make decisions based on the data
• Excellent communication, management, interpersonal and leadership skills required.
• Advanced conflict resolution skills required.
• Knowledge of performance evaluation and customer service metric
• Excellent organizational and leadership skills with problem-solving ability.

Education and Experience:

• Active Epic Certification
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 5 years of related experience
• Experience leading projects and managing team members is a plus

Work Location and Travel Requirements:

• Occasional customer site visits
• Approximately 10-15%