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Community hospital IT consulting

Lean teams, big expectations. Our community hospital IT consulting extends your staff with support, expertise and right-sized strategy.

// The challenge

Big-system demands on a lean team

Community hospitals and clinics face the same EHR, security and patient expectations as large systems, but with a fraction of the staff and budget. Every project competes for the same small team, and bandwidth runs short.

  • Too few hands for every project
  • Hard to recruit specialized talent
  • Budget pressure on every decision
  • Security and compliance are still required

// Our approach

An extension of your team

We extend lean community hospital teams with certified expertise and managed support, so you get the depth of a large system's IT shop without carrying the headcount or losing the local touch.

// How we help

Right-sized IT support for community care

IT analysts at keyboards providing managed IT support

Managed services

Application managed services

Always-on support that extends a lean community hospital team.

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Help desk analyst resolving a ticket at her workstation

Service desk

IT service desk

Tier 1 and Tier 2 help desk coverage sized for your organization.

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Physician working in the EHR at his desk

EHR

EHR consulting

Optimize Epic, Oracle Health, MEDITECH or athenaOne with experts.

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Consultant at laptop planning a cloud migration

Cloud

Healthcare cloud strategy

Move the right workloads to the cloud to cut costs and daily risk.

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// Success stories

Results that speak for themselves

Real outcomes from our clients.

View all success stories
MetroHealth
Up to 500Epic tickets handled per month

Success story · Managed IT

MetroHealth reclaims time for strategy

By offloading Epic maintenance and support, MetroHealth freed its internal team for strategic work while improving system reliability.

Legacy Health
~3,000monthly MyChart calls supported

Success story · Managed IT

Legacy Health scales Tier 1 Epic support

Pivot Point took on Tier-1 Epic and MyChart support for clinicians and patients, resolving 4,000+ monthly contacts at a 90%+ rate.

Showing story 1 of 2: MetroHealth

// Built for community care

Big-system depth, a local feel

We are #1 Best in KLAS for Managed IT Services (2026) with deep healthcare expertise, so community hospitals get enterprise-grade expertise sized and priced for a lean organization.

Community hospital clinicians walking through the hospital

// Our experts

Meet the experts behind your engagements

Max Hanner, Pres., Managed IT, Pivot Point Consulting

Max Hanner

Pres., Managed IT

Leads the Best in KLAS managed services teams for clients.

Managed Services · 12+ yrs
Elizabeth Kerch, Partner, EHR, Pivot Point Consulting

Elizabeth Kerch

Partner, EHR

Guides EHR strategy from build through optimization.

Epic & RCM · 20+ yrs
Molly Kalinowski, Vice Pres., Managed Services, Pivot Point Consulting

Molly Kalinowski

Vice Pres., Managed Services

Leads managed services team, including service desk and analysts.

Operations · 15+ yrs
//Work with us

Ready to extend your team without adding headcount?

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// FAQs

Community hospital IT FAQs

Common questions from community hospital and clinic leaders evaluating an IT partner.

Have any questions? →

Yes. Our community hospital consulting is built for lean teams, extending your staff with certified expertise and managed support sized for a smaller organization.