Dedicated Tier-1 support for MyChart and patient-facing tools, 24/7/365, so your digital front door stays usable for every patient.
// Why Pivot Point Consulting
Most vendors treat patient support as generic call-center work. We start the other way around, staffing a patient portal service desk with healthcare-trained agents who adapt to your tools, so every patient interaction reflects you.
That agility is backed by depth: proactive monitoring, metric-driven delivery designed to prove ROI, and real attention to data security. It is why we’ve been rated #1 Best in KLAS for Managed IT Services for 4 years running.
// Success story
Real outcomes from our patient portal service desk clients.
Read more success storiesShowing story 1 of 2: Legacy Health
// What we cover
Our patient portal service desk provides dedicated Tier-1 support for Epic MyChart, resolving login, enrollment, messaging and access questions so patients stay connected to their care and your teams are not pulled into portal troubleshooting.
U.S.-based clinical service desk specialists who resolve EHR and workflow issues 24/7/365.
Fast, consistent Tier-1 IT resolution at scale, without growing internal headcount or cost.
Ongoing, expert support for your Epic, ERP and enterprise applications, managed end to end.
What’s keeping healthcare CIOs up at night? Our Client Advisory Board weighs in with their top five headaches for 2025. Read the blog.
In today’s healthcare landscape, the greatest asset isn’t just our infrastructure, workforce, or technology—it’s our patients. Yet every day, health systems see patients slip through the cracks due to ineffective referral processes or poorly managed electronic medical record (EMR) transitions. The result? Massive losses in revenue, fragmented care, and weakened patient loyalty.
Hospitals are navigating a tough financial landscape, with rising expenses, increasing bad debt, and declining patient volumes putting pressure on already tight margins. As costs continue to climb, many organizations are turning to IT as a strategic area for savings.
Our most frequently asked patient portal service desk questions, answered.
Have any questions? →A patient portal service desk is dedicated Tier-1 support for patient-facing technology like MyChart, helping patients with login, enrollment, messaging and access so your internal teams can stay focused on care.
