Virtual care is now core, not a pilot. We help health systems select, integrate and scale the telehealth and patient platforms behind it.
// The challenge
Telehealth scaled quickly and never went away, but many programs still run on bolt-on tools that never fully integrate with the EHR. The result is clunky workflows, fragmented patient data and virtual care that is hard to grow.
// Our approach
We help health systems select, integrate and scale telehealth and patient communication platforms that live inside the EHR, so virtual care feels seamless to patients and clinicians and grows without friction.
// Success stories
Real outcomes from our clients.
View all success storiesSuccess story · Managed IT
Pivot Point took on Tier-1 Epic and MyChart support for clinicians and patients, resolving 4,000+ monthly contacts at a 90%+ rate.
Our goal was to make capacity easier to manage by pulling the full care management optimization through the technology. Pivot Point understood that the build does not happen in a vacuum. They asked the right questions, partnered with our operational teams, and helped connect the people, process, and technology required to make the redesign real.
// Built for virtual care
We are #1 Best in KLAS for Managed IT Services and integrate virtual care into the EHR, so telehealth and patient engagement feel like one experience rather than a set of disconnected tools.
// Our experts
Partner, EHR
Guides Epic and EHR strategy from build through optimization.
Partner, Strategic Advisory
Shapes IT strategy, governance and roadmaps for providers.
VP, Analytics & AI
Turns complex data into trusted analytics and AI teams use.
In a recent article from Healthcare IT Today, Michelle Lichte, Senior Partner of Professional Services, shares how organizations are using data analytics to improve claims management, utilization review, and care coordination.
Healthcare organizations should develop a strategic infrastructure that selects AI applications aligned with the hospital’s brand, technology stance, and care strategies. Innovative offers a “look before you leap” approach that focuses on AI readiness before rushing into solutions.
In today’s healthcare landscape, the greatest asset isn’t just our infrastructure, workforce, or technology—it’s our patients. Yet every day, health systems see patients slip through the cracks due to ineffective referral processes or poorly managed electronic medical record (EMR) transitions. The result? Massive losses in revenue, fragmented care, and weakened patient loyalty.
Common questions from leaders scaling virtual health and telehealth programs.
Have any questions? →Telehealth consulting helps health systems design, integrate, and scale virtual care programs: the strategy, workflows, governance, and technology decisions that turn scattered virtual visits into a durable delivery model.
