We help organizations simplify access, increase capacity and modernize the digital front door.
// Why Pivot Point Consulting
Our approach to patient access optimization uses analytics to uncover growth opportunities, reduce barriers to care and improve performance across referrals, scheduling, registration and patient engagement.
From digital front door strategy to patient access center transformation and patient access AI adoption, we help organizations connect technology, workflows and data into a seamless experience that drives growth and patient loyalty.
// Success story
Real outcomes from our patient access solutions clients.
Read more success storiesShowing story 1 of 2: University hospital
// What we cover
We activate the digital front door and self-scheduling so patients can find, book and start care on their own terms, and we apply patient access AI, which removes friction, so your digital channels convert interest into booked, in-network visits.
Certified Epic expertise across implementation, optimization, analytics and adoption enablement.
Structured redesign of order sets, documentation and pathways that reduce clinician friction.
Connect clinical, operational and billing workflows to stop revenue leaking across the whole cycle.
In today’s healthcare landscape, the greatest asset isn’t just our infrastructure, workforce, or technology—it’s our patients. Yet every day, health systems see patients slip through the cracks due to ineffective referral processes or poorly managed electronic medical record (EMR) transitions. The result? Massive losses in revenue, fragmented care, and weakened patient loyalty.
Hospitals are navigating a tough financial landscape, with rising expenses, increasing bad debt, and declining patient volumes putting pressure on already tight margins. As costs continue to climb, many organizations are turning to IT as a strategic area for savings.
What’s keeping healthcare CIOs up at night? Our Client Advisory Board weighs in with their top five headaches for 2025. Read the blog.
Our most frequently asked patient access questions, answered.
Have any questions? →Patient access solutions redesign the front end of care, scheduling, registration, referrals and digital touchpoints, so patients get in faster and your organization captures the volume it has already earned.
