Success story · Managed IT
Hospital system cuts length-of-stay outliers
Pivot Point turned a care management redesign into Epic tools, lowering the LOS Index from 1.04 to 0.99 and outlier volume by 29%.
Long-term care and skilled nursing run on their own EHRs. Our post acute care EHR work supports and connects them to the wider system.
// The challenge
Post-acute care spans long-term care, home health and skilled nursing, often on separate EHRs from the acute system. Disconnected records, thin IT support and rising compliance demands put continuity and reimbursement at risk.
// Our approach
We support and connect the EHRs behind long-term care, home health and skilled nursing, so records follow the patient, compliance holds and post-acute settings get the IT attention they are usually denied.

// How we help



Managed services
Always-on support that extends your lean post-acute IT team well.
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// Success stories
Real outcomes from our clients.
View all success storiesSuccess story · Managed IT
Pivot Point turned a care management redesign into Epic tools, lowering the LOS Index from 1.04 to 0.99 and outlier volume by 29%.
Our goal was to make capacity easier to manage by pulling the full care management optimization through the technology. Pivot Point understood that the build does not happen in a vacuum. They asked the right questions, partnered with our operational teams, and helped connect the people, process, and technology required to make the redesign real.
// Built for post-acute care
We are #1 Best in KLAS for Managed IT Services with deep healthcare expertise, bringing post acute care EHR support and the depth and continuity focus that acute-centric IT teams often overlook.

// Our experts

Partner, EHR
Guides Epic and EHR strategy from build through optimization.

Pres., Managed IT
Leads the Best in KLAS managed services teams for clients.

Vice Pres., Managed Services
Leads managed services team, including service desk and analysts.
Common questions from post-acute care leaders evaluating an EHR and IT partner.
Have any questions? →Post-acute settings run setting-specific EHRs that rarely share a platform with the referring hospital, operate distributed sites with thin or no on-site IT, and live under regulatory reporting instruments unique to the setting. We consult, integrate, and support; we do not sell an EHR.